Removing live chat
On April 5th 2012 we will remove the live chat support. We feel that your questions are much better answered in email and this is a much well suited support channel for our VPS hosting service.
Our support staff will continue to be available 24/7 and our target is to answer any ticket in a few minutes, our current response time being under 10 minutes. You can also reach us by phone at +40 364 566 777.
I want to remind you about our community support channels where you’ll find other customers and also our staff:
- IntoVPS forum – http://www.intovps.com/forum/
- #intovps IRC channel on FreeNode. Here’s a IRC web interface: webchat.freenode.net
Good idea. Live chat can be useful for pre-sales questions, but has never been a good tool for other than the most basic support questions. And anyone who needs really basic support should not be running a VPS.
I don’t think the customers will be effected because of this move… You really have a very fast support system. Email support will take only few minutes!
live chat was useful for fast and easy doubts… i don’t understand why the need of remove it.
Live chat is best option for quick resolve to your issues.. dont appreciate removal 🙁