Reporting network issues

If you are seeing network issue, we need a support ticket containing the following information:

  • the output of a ping -t command that has run for 15 or 20 seconds. If ran on Linux remove the -t option.
  • the output of a tracert command. On some Linux distribution you need to use traceroute instead.
  • the output of a WinMtr or mtr (on Linux) session. For Windows you download and install it from
  • if it's a domain/web site that is not working, also send us the output of nslookup <the domain>
  • 287 Users Found This Useful
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