If you are seeing network issue, we need a support ticket containing the following information:
- the output of a ping -t command that has run for 15 or 20 seconds. If ran on Linux remove the -t option.
- the output of a tracert command. On some Linux distribution you need to use traceroute instead.
- the output of a WinMtr or mtr (on Linux) session. For Windows you download and install it from https://sourceforge.net/projects/winmtr/
- if it's a domain/web site that is not working, also send us the output of nslookup <the domain>