We decided to allow all VPS servers to burst to one full CPU. That’s four cores of (at least) 2.67GHz!
In order to have the server nodes run smoothly we’ve implemented a CPU feature that kicks in whenever a node has less than 10-20% of idle CPU and will limit your processor hungry neighbors.
We’ve also increased the disk storage space allocated to each VPS. For instance VPS Start disk storage was increased from 20 GB to 30 GB, check the home page for the modified packages – intovps.com.
All existing VPS’s have already been upgraded. You don’t need to restart your VPS. In fact, you don’t need to do anything but enjoy the new power and storage.
After publishing the safe upgrade steps to Ubuntu 10.04 a few days ago we have now released the Ubuntu 10.04 32-bit and Ubuntu 10.04 64-bit templates.
Existing customers can reinstall their VPS from Hypanel or can follow the upgrade steps. New customers can choose the operating system template in the order form.
You can also reinstall your VPS yourself anytime from Hypanel at no extra cost and choose one of our 30 OS templates.
This year we’ll be creating a community around IntoVPS customers, staff and other tech enthusiasts. A small step that we’ve made is creating an IRC channel.
Join us at:
IRC Server: irc.freenode.net
IRC Channel: #intovps
Some other tools will be released later this year.
We’ve just updated Hypanel, our home baked VPS control panel, with the following new graphs:
number of disk writes and reads
data volume written and read to/from the disk
bandwidth graph with in/out
number of network packets in/out
% CPU usage
number of processes+threads
number of used sockets
send and receive TCP buffer (bytes)
used kernel memory
All these are graphs and monitoring period can be customized per hour (current hour, last hour, 2 hours ago etc.), per day (today, yesterday, etc.) or per month.
We’ve scheduled a hardware maintenance operation on node ro6 during the night of February 21st. The short story is that we need to replace a hard drive from the RAID10 array.
Full details have been emailed and you can also check the (freshly released) Announcements section in your Hypanel account. For customers that haven’t received the email and they don’t have the message in their Hypanel account it means they’re on some other server and are not affected by this maintenance operations :). Anyways, you can email support if you want to find out on what hardware node you’re located on or if you have any other questions.
We’ve made a small modification in the way that customers should contact support:
sales@ continues to be a public email address that any pre-sales questions should be sent to.
support@ and billing@ are now private email addresses. This means that they will accept emails only from registered customers’ email addresses. Any email sent from a non-registered customer email will be discarded!
This allows us to be more efficient in handling tickets: your hosting account and your VPS-es will be identified in a second by our support staff (don’t forget to mention VPS host name or main IP address if you have more than one VPS with us), we can quickly see the history of the customer that’s sending the support request and so on.
Just use the email address that you’ve registered with and you’ll be fine. In case you want other email addresses to be associated with your hosting account (and receive support when writing from these other email addresses) add the email address(es) in your billing account:
fill in the contact details and make sure you check “Support Emails – Allow this user to open tickets in your account” option in “Email Preferences” field. Check other options like sending invoices to this contact etc. if applies.
LATER EDIT: sales@ email adress has become queries @.
The most asked question on live chat and in support tickets has been: “When will the US VPS service be available?”
This launch was delayed for a number of issues with the US hardware vendors, the Atlanta data center and the IP addresses from ARIN/RIPE.
Thanks for your patience, folks! The wait is over. US VPS service is here. Same in house support team and same in house developed VPS control panel: Hypanel.
Place your orders on intovps.com.
