We’re hiring a support engineer
We’re hiring a support engineer to work from our office in Cluj-Napoca, Romania. Job ad (in Romanian): http://www.elvsoft.com/cariere.
We’re hiring a support engineer to work from our office in Cluj-Napoca, Romania. Job ad (in Romanian): http://www.elvsoft.com/cariere.
After publishing the safe upgrade steps to Ubuntu 10.04 a few days ago we have now released the Ubuntu 10.04 32-bit and Ubuntu 10.04 64-bit templates.
Existing customers can reinstall their VPS from Hypanel or can follow the upgrade steps. New customers can choose the operating system template in the order form.
You can also reinstall your VPS yourself anytime from Hypanel at no extra cost and choose one of our 30 OS templates.
This year we’ll be creating a community around IntoVPS customers, staff and other tech enthusiasts. A small step that we’ve made is creating an IRC channel.
Join us at:
Some other tools will be released later this year.
We’ve just updated Hypanel, our home baked VPS control panel, with the following new graphs:
All these are graphs and monitoring period can be customized per hour (current hour, last hour, 2 hours ago etc.), per day (today, yesterday, etc.) or per month.
Every once in a while we have a customer that has been hacked. So I decided to make a short TO DO list for basic VPS security. Obviously security is a vast subject and you should hire a system administrator to take care of your VPS security if you don’t have the know how.
Anyways, here’s the basic list:
Again, this is just a basic list. Talk to a professional system administrator if you don’t have the knowledge or you don’t have the time.
What is your basic security check list?
We’ve scheduled a hardware maintenance operation on node ro6 during the night of February 21st. The short story is that we need to replace a hard drive from the RAID10 array.
Full details have been emailed and you can also check the (freshly released) Announcements section in your Hypanel account. For customers that haven’t received the email and they don’t have the message in their Hypanel account it means they’re on some other server and are not affected by this maintenance operations :). Anyways, you can email support if you want to find out on what hardware node you’re located on or if you have any other questions.
We’ve made a small modification in the way that customers should contact support:
This allows us to be more efficient in handling tickets: your hosting account and your VPS-es will be identified in a second by our support staff (don’t forget to mention VPS host name or main IP address if you have more than one VPS with us), we can quickly see the history of the customer that’s sending the support request and so on.
Just use the email address that you’ve registered with and you’ll be fine. In case you want other email addresses to be associated with your hosting account (and receive support when writing from these other email addresses) add the email address(es) in your billing account:
LATER EDIT: sales@ email adress has become queries @.
As we’ve been announcing on the IntoVPS twitter account we have a few new OS templates available:
We’re currently working on Pardus and TurnKey. Looks like Pardus is not compatible with the OpenVZ kernel, we’re still working to find a solution.
If you’re interested in other Linux distributions let us know.
The most asked question on live chat and in support tickets has been: “When will the US VPS service be available?”
This launch was delayed for a number of issues with the US hardware vendors, the Atlanta data center and the IP addresses from ARIN/RIPE.
Thanks for your patience, folks! The wait is over. US VPS service is here. Same in house support team and same in house developed VPS control panel: Hypanel.
Place your orders on intovps.com.
We now have a list of 24 operating system templates (with installed applications) available.
For new VPS order choose the OS template in the order form. Existing customers can reinstall any time from Hypanel.
Here’s the full OS templates list: